What views should we consider?
Users
Those who interact directly with our work.
- Who will use this most frequently?
- What do they need to accomplish?
- What frustrates them currently?
- What would delight them?
Bystanders
Those affected but not direct consumers of our work.
- Who experiences side effects?
- What impact do they feel?
- What concerns might they have?
- What would improve their situation?
Evaluators
Those who evaluate and approve our work.
- Who determines if this is successful?
- What metrics matter to them?
- What concerns keep them up at night?
- What would make them champions?
Administrators
Those who manage and maintain our work.
- Who will configure or customize this?
- What control do they need?
- What visibility do they require?
- What would simplify their job?
Support
Those who help others use our work.
- Who will troubleshoot issues?
- What information do they need?
- What tools would help them?
- What would reduce their workload?
Builders
Those who implement and integrate our work.
- Who will build or deploy this?
- What standards must they follow?
- What documentation do they need?
- What would make integration easier?